Safer gambling: tools and free support in the UK

Who can help

These support organisations have no link with this site or with BetNeptune.

Questions worth asking yourself

There is no single test. The support services tend to start with questions like these. Do you stake more, or play for longer, than you planned? Do you go back to win back what you lost? Have you borrowed, or used money meant for bills, to gamble? Do you keep it from people close to you? Do you feel on edge when you cannot play? A yes to any of them is a good reason for a free, no-obligation conversation.

Tools inside a BetNeptune account

BetNeptune is run by ProgressPlay Limited under a Gambling Commission licence, which requires these controls. The operator's play responsibly page describes:

• Limits on deposits, wagers and losses, daily, weekly or monthly. Reductions apply at once; increases take seven days.
• Time-out for a short break.
• Session expiry, which signs you out after a set time.
• Reality check, a reminder of how long you have been playing.
• Self-exclusion for a fixed or open-ended period. The terms say it covers the operator's whole network, cannot be undone early, and closes the account with any balance returned.
• Your gambling history, including periods older than 12 months, available on request.

The operator's own page is linked as "Play Responsibly" in the footer of www.betneptune.com. If anything there differs from our summary, the operator's page applies.

Blocking gambling everywhere

An operator's own self-exclusion only reaches that operator. GAMSTOP reaches every online gambling business licensed in Great Britain, for six months, one year or five years, and takes a few minutes to set up. Many people pair it with a gambling block from their bank and blocking software on their devices; GamCare keeps a guide to self-exclusion and blocking tools.

Habits that keep it in proportion

• Decide on a budget before you log in, and make it a deposit limit so the decision sticks.
• Think of each stake as the price of the entertainment, gone once placed.
• Stop after a loss rather than trying to win it back.
• Keep gambling away from low moods, alcohol and money worries.
• Use a separate card or account, so bills are never in play.
• Take regular breaks, and notice if you are playing to escape rather than for fun.

Under-18s

Gambling is illegal for anyone under 18 in the UK. BetNeptune's terms say that accounts found to belong to a minor have winnings and bonuses voided. This site is for adults. If you are concerned about a young person, GamCare and GambleAware both have advice for parents and carers.

Why an affiliate site has this page

neptunecasino.net is paid when readers join BetNeptune through our links. That makes it more important, not less, that the help is easy to find. Every page carries the 18+ marker, links to BeGambleAware.org and this page, and the sticky offer bar is switched off here.